Customer support system for the travel agents

Τίτλος

Customer support system for the travel agents

Θέμα

Travel agents

Computer software--Development

Δημιουργός

Nicolaou, Neophytos

Πηγή

Higher Technical Institute

Το πλήρες κείμενο είναι διαθέσιμο από το Υπουργείο Ενέργειας, Εμπορίου Βιομηχανίας και Τουρισμού.

Εκδότης

Library of Cyprus University of Technology

Ημερομηνία

1996

Δικαιώματα

Απαγορεύεται η δημοσίευση ή αναπαραγωγή, ηλεκτρονική ή άλλη χωρίς τη γραπτή συγκατάθεση του δημιουργού και κάτοχου των πνευματικών δικαιωμάτων.

Μορφή

pdf

Γλώσσα

eng

Τύπος

text

Αναγνωριστικό

CSD0150

Σύνοψη

The main objective of the project is to provide a Data Processing Information System that will operate on a local terminal in order to store the information of passengers of a travel agent office locally instead on a mainframe. By this the travel agent can have a better
control about his bookings and furthermore when the travel agent wants to make a booking of a passenger that already exist in the database from a previous trip the travel agent can save time because he don't have to enter again his personal information so the booking can
be made immediately and as a result better customer service is achieved.
The Database System must be very powerful and open and to store the personal details of the passengers for different airlines. This system can be connected to the world-wide on-line Database System in the D.S.A.
which is used by all airlines and a data exchange between these two systems must be implemented.
The reason of the project is to keep the information of the passengers on a local system instead of a mainframe for statistical purposes. This because when a booking is made on a mainframe, the personal information of the passenger or PNR(Personal Name Record) (see
Appendix A) - after all the flights are made and the passenger has return to his final destination - is destroyed. So by having the passengers infonnation stored on a local tenninal at any time the user
can see the personal infonnation of a passenger or PNR and statistical report can be made about the bookings of a certain date or about the countries that are more preferable by the passengers or any other kind
of report the user is request.
Furthennore because the proj~ct will work on a local level system it is more easily to be used because the user will operate the system in a non-expert mode instead in an expert mode(used in mainframe) so the way the user will enter the infonnation can be easily understood and
handle.
In addition another reason of the project is for economical purposes.
Money can be saved because the system operates on a local level system, in contrast with a system that operates on a mainframe. The reason is that by using a system stored on a mainframe the commands has to travel through the network or through a modem - depends where the mainframe is builded - so more money is needed for the communication.
Finally for the same reason above time can be saved as well.
The proposed system will work in interaction with the mainframe to keep a local database about the passengers infonnation. The function of how this interaction is made has as follows: when a passenger goes to the travel agent office and wants to make a booking the user will
enter his name on the local system and immediately the system will show hislher personal details if he/she already has travel before
otherwise the user has to enter his personal details along with the flight schedule which will then be stored on a local database. Then those details will be converted in an expert mode command and will be send
and stored to the mainframe.
This system will be used by any travel agent office under the licence of the CY(Cyprus Airways) Information Technology department. For that reason we have choose a travel agent office called Becky's travel agency Itd to study the existing system used and furthennore to study
more how the processing is done and also to get general infonnation about how travel agent offices works in order to help us develop the new system.