Designing a web-based help-desk system

Τίτλος

Designing a web-based help-desk system

Θέμα

Computer software--Development

Computer technical support

Δημιουργός

Xystras, Christodoulos

Συνεισφέρων

Makarounas, Christos

Avgousti, Sotiris

Kattos, Andreas

Δικαιώματα

Απαγορεύεται η δημοσίευση ή αναπαραγωγή, ηλεκτρονική ή άλλη χωρίς τη γραπτή συγκατάθεση του δημιουργού και κάτοχου των πνευματικών δικαιωμάτων.

Μορφή

pdf

Γλώσσα

en

Τύπος

text

Αναγνωριστικό

CSD0295

Σύνοψη

This project is concerned with the analysis and designing of a web based program that can be used in LT. departments of companies.
The tasks performed came to an end without any problems.
More specific the multilevel access of the system was overcomed with the creation of user levels using the MS Access option for creating such groups of users.
The task concerning the systems display was checked by the MS Access wizards once again.
The forms created and linked have met the requirement of user-friendliness.
Records requirements as well as reports and statistics were designed and carried out by developing functions for adding records, deleting records, saving or editing and then saving them.
As far as reports and statistics are concerned the system can create them and the user can preview them. If the user desires the reports and statistics can be printed as well.